Automotive Frequently Asked Questions

Our team is here 8am-5pm Monday – Saturday to answer any questions!


Integrated Collision & Truck Specialists, located in Easton, Maryland, is a trusted full-service collision repair shop for all domestic and foreign makes and models of cars, trucks, SUVs, RVs, motor coaches, commercial, tractor trailer, diesel, and fleet vehicles. We know how important it is depending on a vehicle for the everyday routine. That is why we take extra care repairing vehicles and bringing them back to their pre-damage condition. We don’t hurry customers in just to rush them out with little concern for the quality of our repairs; we believe this sets us apart from the rest. Our certified team wants to get our customers back on the road as quickly as possible and hassle free.

What services do you provide?

We are proud to offer major collision repair, minor collision repair, structural repair and alignment, steering, auto glass repair paintless dent repair, brakes, emission services, test and inspection services, wheels and tire services, air conditioning services, car rental services, insurance claims assistance, 24-hour emergency towing assistance, detailing, paint and finish, and maintenance. Integrated Collision & Truck Specialists offers one-stop-shop for automotive services on all domestic and foreign makes and models of cars, trucks, SUV’s, motor coaches, commercial, diesel, and fleet vehicles.

What insurance companies do you work with?

We work with all insurance companies.

How do I know if my insurance will cover the repairs?

You will want to talk to your agent and let them know you are getting an estimate. When you’re talking to your agent, you will also want to find out how much your deductible is. They might also provide you with a list of preferred providers. Once you’ve notified them, schedule your estimate with us and we’ll handle the rest.

How long will it take?

We understand how inconvenient it can be without access to your vehicle for everyday tasks. At to Integrated Collision & Truck Specialists, we want to get you back behind the wheel of your vehicle as quickly as possible. Each repair process is different and there will be varying factors to consider in determining the length we will need your vehicle for repair. Factors include items such as ordering of replacement parts, shipping time for replacement parts, approvals management with your insurance carrier and the depth of repair. During your estimate, we’ll give you our best-anticipated timeline for repairs.

What days are you open?

We are open for business Monday through Saturday 8am to 5pm.

Can you match the paint color?

Absolutely! We use PPG waterborne paint that is environmentally friendly, lowering the VOC and resulting in less odor. It’s also more durable and flexible than solvent-based paints.

Can I get other service work done while my car is in the auto body shop?

Yes! Just let us know, and we’ll work with our local partners to make the necessary arrangements.

What if I need a rental car?

We partner with local rental car companies and are more than happy to assist you with a rental car should the need arise.

Do I have a deductible? Who do I pay?

You will be responsible for paying the amount of your deductible to Integrated Collision & Truck Specialists when you come to pick up your vehicle. If you aren’t sure about your deductible, don’t be afraid to ask. We can help answer any questions you might have.

How do I pay you?

We want to make it easy for you. We accept all major credit cards, cash, cashier’s check, personal checks, and debit cards.

Do I have to use the auto body shop my insurance company tells me I have to?

It is your right to choose any repair shop you wish to perform auto collision service to your vehicle.

When can I wash my car after it’s been painted?

We recommend that you take a lot of precautions with your vehicle for the first 30 days after repair. If you are going to wash it, we recommend initially skipping the commercial car wash and washing it by hand with cool water and a very mild cleaning solution using a soft cloth or sponge. Let it air dry too!

Have a question you cannot find here? Contact us and our team will get back to you promptly.